Supervisor-Housekeeping

Supervisor-HousekeepingExternal Listings Surabaya, East Java The Supervisor-Housekeeping plays a pivotal role in ensuring the highest standards of cleanliness and guest satisfaction across all assigned areas. This position involves direct oversight of housekeeping operations, focusing on maintaining impeccable standards in guest rooms, public spaces, and recreational facilities such as the pool. The supervisor is responsible for conducting thorough inspections after cleaning to verify adherence to established quality protocols and procedures. **About the Role** This position requires a proactive leader capable of managing a team of housekeepers, coordinating daily cleaning schedules, and ensuring efficient workflow. The supervisor must possess a keen eye for detail to identify and address any deficiencies promptly. Additionally, the role involves generating and analyzing operational reports, including sold room reports, to monitor performance and occupancy trends. **Key Responsibilities** * Conduct post-cleaning inspections of guest rooms, public areas, and the pool to ensure quality standards are met. * Verify room status and occupancy levels through sold room reports and other operational data. * Oversee the work of housekeeping staff, providing guidance, training, and performance feedback. * Coordinate cleaning schedules and assignments to optimize resource utilization and meet deadlines. * Address guest concerns or complaints related to housekeeping services promptly and professionally. * Maintain accurate records of room status, cleaning activities, and staff performance. **Requirements** * Proven experience in a supervisory role within the housekeeping or hospitality industry. * Strong attention to detail and a commitment to maintaining high cleanliness standards. * Excellent organizational and time-management skills to coordinate team activities effectively. * Ability to communicate clearly and professionally with staff, guests, and management. * Proficiency in using relevant operational software or systems for reporting and scheduling. * Ability to work flexible hours, including weekends and holidays, as required by operational needs. External Listings offers a dynamic work environment within the hospitality sector.