Technical Support Specialist

Sanmina, a leading provider of innovative manufacturing solutions, seeks a dedicated Technical Support Specialist to join our team in Huntsville, AL. This role is critical in ensuring seamless technical operations and providing essential support to employees across various mission-critical programs. The successful candidate will play a vital role in maintaining system functionality and resolving technical issues promptly to support our core business objectives.

About the Role

The Technical Support Specialist will be the frontline resource for day-to-day technical assistance, addressing employee inquiries and troubleshooting hardware, software, and network-related challenges. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional support services within a dynamic, fast-paced environment.

Key Responsibilities

• Provide immediate and effective technical support to employees via phone, email, and remote assistance.
• Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
• Document all support interactions and resolutions accurately in the ticketing system.
• Collaborate with internal teams to understand technical requirements and implement solutions.
• Assist in the deployment and configuration of new systems and software applications.
• Perform routine system maintenance and security checks to ensure optimal performance.

Requirements

• Must be a U.S. Citizen.
• Proven experience in technical support, with a focus on hardware, software, or network troubleshooting.
• Strong interpersonal and communication skills to interact effectively with diverse stakeholders.
• Ability to work independently and prioritize tasks in a high-pressure environment.
• Basic understanding of IT infrastructure and common operating systems.
• High school diploma or equivalent; associate's degree in a related field preferred.