Receiptionis

Rembulan Spa, a premier wellness destination in Bali, is seeking a dedicated Receptionist to join our welcoming team. This role is pivotal in creating a positive first impression for our guests and ensuring seamless operations at our spa reception. The ideal candidate will embody professionalism, warmth, and efficiency, contributing significantly to the overall guest experience and the smooth functioning of our front desk.

About the Role

The Receptionist will be the primary point of contact for all visitors, managing inquiries, appointments, and administrative tasks with a focus on exceptional customer service. This position requires a proactive individual who thrives in a dynamic environment and possesses strong interpersonal skills to handle diverse interactions effectively.

Key Responsibilities

• Greet all guests and visitors in a friendly, professional manner, setting the tone for their spa experience.
• Manage appointment scheduling efficiently, ensuring accuracy and availability for treatments and services.
• Handle phone inquiries, provide information about spa services, packages, and policies, and take messages as needed.
• Maintain accurate and organized records of guest information, appointments, and payments.
• Process payments for services and retail products, ensuring transactions are handled securely and correctly.
• Assist with general administrative duties, including correspondence, filing, and maintaining a tidy reception area.
• Collaborate with other spa departments to ensure smooth coordination of guest needs and service delivery.
• Respond promptly and courteously to guest concerns or requests, aiming for resolution and satisfaction.

Requirements

• High school diploma or equivalent; a degree in hospitality, tourism, or a related field is advantageous.
• Proven experience in a customer-facing role, preferably within hospitality, tourism, or a service-oriented environment.
• Excellent verbal and written communication skills, with a professional and approachable demeanor.
• Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.
• Proficiency with basic computer software, including email, scheduling systems, and office suites.
• Ability to work flexible hours, including weekends and evenings, as required by business needs.
• A genuine passion for wellness, hospitality, and creating memorable guest experiences.