Service Executive - Surabaya

United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, operating through a vast global network exceeding 500 branches and offices across 19 countries and territories spanning Asia Pacific, Europe, and North America. As a leading bank, UOB is committed to delivering comprehensive financial services to its diverse clientele.

About the Role

The Service Executive role in Surabaya is pivotal in supporting UOB's customer-centric approach within the local branch environment. This position involves directly engaging with customers to address their banking inquiries, resolve service issues, and ensure a positive experience aligned with UOB's standards.

Key Responsibilities

• Handle customer inquiries and service requests efficiently and professionally via various channels.
• Resolve customer issues and complaints promptly, ensuring satisfactory outcomes.
• Maintain accurate and up-to-date customer records and account information.
• Assist customers with account-related transactions and product information.
• Contribute to maintaining high service quality standards within the branch.

Requirements

• Excellent communication and interpersonal skills to interact effectively with customers.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic understanding of banking products and services is advantageous.
• Relevant experience in customer service or a similar role is preferred.